JOB OVERVIEW

Provide day-to-day leadership and direction by maximizing financial returns, driving development of people,creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.

At Holiday Inn we want our guests to relax and be themselves which means we need you to:

  • Be you by being natural, professional and personable in the way you are with people
  • Get ready by taking notice and using your knowledge so that you are prepared for anything
  • Show you care by being thoughtful in the way you welcome and connect with guests
  • Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
  • Analyze financials to drive revenues, future profitability and maximum return on investment. Use
    distribution channels and technology platforms to drive revenue and maximize market share.
  • Lead capital plans and asset management initiatives, including working with owner to maintain or improve property’s market leadership position.

People:

  • Develop programs that drive improvements in team member engagement and are aligned with the Holiday Inn brand service behaviors.
  • Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
  • Oversee any salary, disciplinary or staffing/human resources-related actions in accordance with company rules and policies.

Guest Experience:

  • Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
  • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback and build relationships.

Responsible Business:

  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
  • Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
  • Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint.

Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

Position is the top level in a full-service property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labor relations and/or union pressures.

Position typically reports to the Owner, Principal or Asset Manager

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration, plus
five to ten years of prior hotel management experience or equivalent combination of education and experience.
Experience required may vary based on size and complexity of operation. Must speak fluent English. Other
languages preferred.

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JOB OVERVIEW

Direct food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique. Ensure compliance with all governmental regulations concerning health, safety or other requirements. At Holiday Inn we want our guests to relax and be themselves which means we need you to:

  • Be you by being natural, professional and personable in the way you are with people
  • Get ready by taking notice and using your knowledge so that you are prepared for anything
  • Show you care by being thoughtful in the way you welcome and connect with guests
  • Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on food, beverage and labor costs.
  • In partnership with other department heads, identify additional sales opportunities to enhance revenue.
  • Drive promotions that deliver great dining experiences for our guests.
  • Ensure all credit and financial transactions are handled in a secure manner.

People:

  • Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
  • Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained on quality and service standards and has the tools and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Recommend and/or initiate salary, disciplinary or other staffing/human resource-related actions in accordance with company rules and policies.

Guest Experience:

  • Ensure that all food and beverage facilities and equipment are cleaned, vacuumed and properly stocked according to anticipated business volume. Notify engineering immediately of any maintenance and repair needs.
  • Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
  • Analyze guest insights to identify and meet customer expectations and build on guest loyalty.
  • Interact with guests to ensure expectations are being met.

Responsible Business:

  • Manage local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends.
  • Ensure the security and proper storage of food and beverage products, inventory and equipment and replenish supplies in a timely and efficient manner while minimizing waste.

Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This is the top food and beverage job in a large full-service, luxury or resort hotel. Supervises a large number of employees in multiple major food and beverage outlets and kitchens as well as banquet and convention facilities. Oversees multiple managers and supervisors.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts or related field plus 4+ years of related experience, including management experience. Must speak local language. Must obtain certifications or permits as required by local governmental agencies.

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JOB OVERVIEW

Develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented and results are monitored and achieved.

At Holiday Inn we want our guests to relax and be themselves which means we need you to:

  • Be you by being natural, professional and personable in the way you are with people
  • Get ready by taking notice and using your knowledge so that you are prepared for anything
  • Show you care by being thoughtful in the way you welcome and connect with guests
  • Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan as well as financial plans.
  • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
  • Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.
  • Create and develop special events and sales blitzes to showcase the hotel to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales and marketing opportunities for the hotel.

People:

  • Direct day–to-day sales activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
  • Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties.
  • Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales and catering/banquet services.

Guest Experience:

  • Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
  • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.
  • Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIPs, large groups and other key guests.
  • Lead marketing efforts to upsell guests on hotel services, offerings and amenities.

Responsible Business:

  • Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
  • Develop awareness and reputation of the hotel and the brand in the local community; may serve as the hotel representative for media-related inquiries.
  • Work closely with key business leaders, officials and representatives of local community groups within the city to ensure constant high-profile exposure for the hotel.
  • Effectively communicate and market aspects of the hotel that are sustainable or “green” and use information to gain new business opportunities.
  • Work with advertising agencies, consulting firms and vendors to maximize advertising investments and ensure ads represent brand identity.

Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This is the top sales and marketing job in a large, full-service, luxury, resort or major flagship hotel. Hotel may have multiple sites and facilities, high-volume catering and/or convention facilities and a large number of VIP and special service guests. May manage a large number of professional level and administrative sales, catering and/or convention employees.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in marketing or related field and four or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team. Strong knowledge of local businesses and business trends required. Must speak local language(s). Other languages preferred.

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JOB OVERVIEW

Develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel rooms, meeting rooms and food and beverage through direct client contacts

At Holiday Inn we want our guests to relax and be themselves which means we need you to:

  • Be you by being natural, professional and personable in the way you are with people
  • Get ready by taking notice and using your knowledge so that you are prepared for anything
  • Show you care by being thoughtful in the way you welcome and connect with guests
  • Take action by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

Financial Returns:

  • Achieve budgeted revenues and personal/team sales goals and maximize profitability. Participate in the preparation of the annual epartmental operating budget, the hotel marketing plan and business plan as well as financial plans.
  • Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
  • Produce monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

People:

  • Manage day-to-day sales activities, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
  • Educate and train sales team that is responsible for developing new accounts, maintaining existing accounts and implementing sales strategies. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
  • Work with other department managers to ensure proper staffing levels based on guest volume.

Guest Experience:

  • Provide guests with information (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience.
  • Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, to include room sales, food & beverage sales and catering/banquet services.
  • Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients.

Responsible Business:

  • Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions.
  • Develop awareness and reputation of the hotel and the brand in the local community.

Perform other duties as assigned. May also serve as manager on duty.

ACCOUNTABILITY

This is the top sales and marketing job in a full- or limited-service hotel and may include meeting space and/or catering facilities. May manage professional-level and administrative sales team members.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in marketing or related field and two to four years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales team or an equivalent combination of education and work experience. Must speak fluent English. Other languages preferred

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